Privacy Policy

This Privacy Policy explains how ChatUC ("ChatUC," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, interact with our marketing experiences, or use our software and services (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

We collect information that you provide to us directly and data generated through your use of the Services. The types of information include:

• Account Information such as your name, company, email address, and password.
• Professional Details like job title, team size, and campaign goals submitted via forms.
• Billing Data including payment method details processed by our PCI-compliant payments partners.
• Usage Data covering log files, device identifiers, browser type, and actions within the Services.
• Communications such as chat transcripts, support tickets, or survey responses.
• Third-Party Platform Data obtained when you connect integrations (e.g., Instagram or Meta Business accounts).

We process personal information for legitimate business purposes, which include:

• Providing, personalizing, and improving the Services.
• Authenticating users, preventing fraud, and maintaining platform security.
• Responding to inquiries, providing support, and communicating about updates or outages.
• Analyzing trends to build new features, automations, and marketing experiences.
• Sending transactional and marketing communications consistent with your preferences.
• Complying with legal obligations and enforcing our Terms of Use.

If you are located in the European Economic Area, United Kingdom, or similar jurisdictions, we rely on the following legal bases to process your personal information: consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving the Services.

We do not sell your personal information. We may share your data in the following circumstances:

• With service providers and vendors who assist with hosting, analytics, billing, and customer support.
• With integration partners at your direction so we can execute automations on connected platforms.
• When required by law, subpoena, or governmental request, or to protect the rights and safety of ChatUC and our users.
• During a merger, acquisition, financing, or sale of company assets, provided that the receiving party agrees to protect personal information.

We use cookies, pixels, and similar technologies to recognize you, analyze traffic patterns, and personalize the Services. You can adjust your browser settings to refuse cookies; however, doing so may limit the functionality of certain features.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it in accordance with applicable laws.

We implement administrative, technical, and physical safeguards designed to protect your information. Despite our efforts, no security measures are perfect, and we cannot guarantee absolute security. Please use strong passwords and safeguard your account credentials.

Your information may be transferred to and stored on servers located in countries outside your jurisdiction, including the United States. We take appropriate safeguards to ensure that international transfers comply with applicable data protection laws.

Depending on your location, you may have rights such as accessing, correcting, deleting, or restricting the processing of your personal information, as well as the right to data portability. You can exercise these rights by contacting us using the details below. We will respond in accordance with applicable laws.

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove the information from our systems.

We may revise this Privacy Policy from time to time. The “Last updated” date reflects the most recent changes. Material updates will be communicated through the Services or by email. Continued use of the Services after an update constitutes acceptance of the revised policy.

If you have questions or wish to exercise your privacy rights, please contact us at itdep24@gmail.com